Stripe Singapore
60 Anson Rd, #05-01, Mapletree Anson, Singapore 079914

Review №1

Very upsetting. I run a telemedicine startup, and I chose Stripe thinking it was a respectable international company that would scale with my business. I was asked to provide legal documents to validate my business, and within 1 hour of sending them my business licenses, they suspended my account without warning! TWICE!As such, we had to scramble and apologize to many of our patients who have been turning our service due to COVID restriction.Giving them the benefit of doubt, I made the effort to explain my business nature. All i received was a generic response from a compliance officer who probably didnt even read my explanation. And they proceeded to quote that Telemedicine is consider a High-risk business?! But i cant find this in their terms and condition, and Stripe co-founder even announced on Twitter in 2020 that Stripe would support Telemedicine now.Not forgetting, their commissions are higher than all other competitors. You would expect to be given a more progressive and thoughtful customer service.Stripe was built to be a better solution than Paypal, to help small businesses and startup grow. But now, you are just a faceless organization.

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  • Address:60 Anson Rd, #05-01, Mapletree Anson, Singapore 079914
  • Site:
  • Corporate office
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