Ok. So, heres the hierarchy on Shopee.Top: Shopee Partners (Logistics, Brand Partners, Investors etc.)Middle: BuyerBottom: Local Sellers (Non-mall/ brand)Whatever happens to your parcel, seller has to take responsibility. It will never be their partner logistics fault, or the brands fault, or even Shopee fault. They will NEVER take responsibility for wtv happens to buyers parcel.I am writing this as both buyer and seller on Shopee.So what the hell is Shopee guarantee? Insurance? Useless af. Basically on Shopee, it is like carousell, buyer seller suppose to handle everything and take responsibility although it is clearly logistics issue. But sadly, Shopee has control over every single decision made between buyer and seller so they are acting as the boss here, all decisions are made FOR THEIR OWN BENEFIT. Furthermore, everyone knows Shopee charges commission on sellers, but they NEVER EVER allow sellers to make their own decisions on their shop, and defend buyers or logistics fault & responsibility. Basically, Shopee is the shield for their logistics partner, brand partners and wtv top ppl out there who believe in shopees business model and wanting to push for them.Secondly, this place is FLOODED with overseas sellers. You barely see ANY local sellers. Shopee Singapore source and allow overseas seller to sell the SG customers and even assist them to ship to SG. But local sellers? Well i dont see any SG sellers in Shopee Id/ph etc. Guess Shopee its just a tool that overseas sellers use to enter SG market. And shopee is very supportive of it. Disregarding local sellers. The vouchers and marketing enabled for overseas seller to sell in Shopee SG is beyond what is provided for local sellers. Hence everyone is talking about #supportlocal , yet being a #supportlocal seller has no benefits at all. As u approach Shopee regarding opportunities as a seller, all they say is restrictions. Yet we can always import goods from shopees 90% overseas seller at 1/4 of the price. Instead of providing solutions for local sellers, they encourage you to buy from overseas. Shopee could easily be the downfall of import export economy in SG.Overall, as a buyer, i always purchase from local sellers becauze of the limited resources they have. Also, the faster delivery. I do not trust Shopee customer service AT ALL because of scripted and standard answers provided to buyer and seller which will be referred to email which takes another 1-3 working days. This is a prime example of a business that has no flexibility by following SOP all the time. As a seller, this place is a platform to expose your goods to more people. But note, as a seller on shopee, u do not have any rights but to be just another shop on shopee, and shopee has full control over what u can or cannot do. Basically, instead of selling ur goods and name, u are also assisting Shopee in branding - which is what Shopee is trying to pursue. Sellers on Shopee are basically puppets of Shopee and u will have to listen to wtv they say with no rights or negotiation grounds at all.I therefore, do not agree with Shopees way of running their business model and their authoritarian way of controlling the ecommerce market. Instead of supporting and boosting SG economy, they are just out there to earn as much money as possible. Honestly, even as buyer, items arent as cheap as it seems. Just wait and see how every single voucher will have T&Cs. U may think wts is this person talking about? Of course, it is not obvious that Shopee is doing so much behind our backs. We rarely even see Shopee being unfair and causing disadvantage to buyers and local sellers. But guess what, everything they do is subtle and discrete. If you are experienced shopee seller, u will know and realise the slow changes in the way Shopee treats you.F*** Shopee. Also, dear Shopee customer service, dont bother replying with your copy-pasted answer telling us to email or contact your useless customer service. Stop wasting my time trying to contact robots who copy paste from scipts of answers.