I am so sorry to say this but my experience on the 4th July was quite unpleasant at this newest outlet of plain vanilla. I have been visiting all the plain vanilla outlets.The moment I entered and was at the counter, hoping for one staff member to serve me and my friend, the staff just stared at me and continued making the coffee. I don’t mind a staff having a bad day and i understand that, but i think as a service industry it would have been basic courtesy to say hold on, or just respond to a customer entering the cafe?Also when I asked if the outdoor seating could be sat, she just said “no”. And i felt like it was quite rude especially when it was not a rush hour where there’s a lot of customer in line. I do even see some staff just chatting away and taking a small break, understanding that we get tired and stuff but i do think they should try to be more professional with customer service.Secondly, the marble cake I ordered was really unpleasant. It was hard and not moist at all. Am not sure if i’m the only one who felt that way.Nonetheless, ambience and environment is great. Wouldn’t come back to this outlet though.